EMPLOYER: Sirva
JOB DESCRIPTION:
Role Overview
As a Customer Service Agent, you will contribute to Sirva’s success by serving as the first point of contact between Sirva and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.
What You’ll Be Doing
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- Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers’ needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with minimal supervision in a fast-paced environment
- Perform various administrative tasks to support the Contact Centre
What You Bring to Sirva
- High school diploma or equivalent
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Key Competencies:
- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Tech savvy
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
Other Information:
- Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the Sirva Company Security Officer (CSO)
START DATE: 00/00/0000