EMPLOYER: PRIDE MARINE GROUP - OTTAWA
JOB DESCRIPTION:
SERVICE / PARTS MANAGER - STORE MANAGER
For over 30 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.
We are currently looking for a Store Manager to work out of our Pride Marine Group – Ottawa location. Our beautiful location on Carp Road sells new and used boats, snowmobiles, ATVs, in Eganville, Ottawa and Kingston as well as Gatineau and the Thousand Island area of Brockville and Napanee. Our service and customer support is outstanding, as evidenced by our certification as a Brunswick 5-star Master Dealer, which is a certification program awarded only to dealers around the world who achieve the highest standards in operational excellence and customer enthusiasm.
Our Ideal Candidate is a self-starter who is driven to succeed. We offer health benefits, life, AD&D and LTD insurance benefits, paid vacation and a bonus plan.
Key Responsibilities:
- Identify and promote new products and services to customers
- Achieve budget and efficiency targets within established time frames
- Achieve Customer Satisfaction Index (CSI) target
- Build and maintain an effective team of customer service representatives, yard crew members and technicians
- Lead, coach, and motivate the team to achieve customer service goals at the department level
- Model and champion the company's dedication to providing excellent customer service
- Set expectations for each member of the service team and ensure team members meet expectations
- Address customer complaints and concerns that have been escalated in a timely and professional manner
- Maintain high levels of customer satisfaction and client retention levels
- Maintains excellent Health & Safety standards and ensures compliance with company policies and procedures
- Commitment to personal development
- Motivates and supports the service team and always leads by example
- Schedules and checks status of work orders
- Manages daily service and delivery schedules
- Monitors Technicians and delivery staff to ensure internal and external delivery dates are met
- Monitors and responds to service and parts related e-mails and telephone inquiries
- Works closely with the Customer Service Representative - Parts to ensure high demand inventory ( batteries etc.) is maintained at and appropriate level to deliver service commitments
- Other duties as assigned
Experience & Education Required
- 3-5 years of Customer Service experience in the marine or automotive industry
- 3-5 years Managerial experience
- Intermediate computer skills
- Understanding of basic math (addition, subtraction, division and multiplication)
- Excellent communication skills (verbal and written)
- Pleasure Craft Operator Card
Job Requirements
- Able to work irregular hours during peak periods including weekends
- Able to work in variable work environments/conditions both indoors and outdoors
- Able to lead and motivate a team
Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
START DATE: Immediate